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Frequently Asked Questions

  • I need furniture. How do I get furniture?
    Have your social worker, case manager, or care coordinator contact us to get the process started. All of our furniture recipients are referred by a partnering agency. We work directly with social and community agencies to coordinate every delivery. If you do not have representative, check out our list of partnering agencies. Please note: Contacting our office will only delay your process, as Happy Home Furniture Bank is unable to determine or recommend an agency.
  • How do I donate furniture?
    Check out our list of accepted items and schedule a pick up online or call 502-473-5993 to schedule a pick up. We do ask for a $50 gas donation upon pick up. You can also drop off donations at our warehouse – 252C America Place Dr, Jeffersonville, IN 47130. Please call ahead to set up a drop-off time.
  • What furniture do you take?
    See list of acceptable donation items.
  • What types of household items do you take?
    We accept household items like dishes, bowls, glasses, utensils, pots/pans, bakeware and bedding. Please see a complete list of items here.
  • How do I schedule a furniture pick up?
    It’s easy! Just schedule a furniture pick up online or call 502-473-5993 during business hours and we can add your donation to our pick up schedule.
  • Where do you pick up furniture from?
    We pick up furniture all around the Southern Indiana and Metro Louisville areas.
  • How do I volunteer with Happy Home Furniture Bank?
    There are a few ways to volunteer in Happy Home Furniture Bank. You can visit our volunteer page and reach out to volunteer@happyhomefb.org
  • What can we expect when volunteering at Happy Home Furniture Bank?
    When you come to volunteer at the warehouse you can expect to do any of the following: Unpack and organize household goods donations (e.g. dishes, linens, and home decor) Sort, organize, and add donations to shelves Pack “dish boxes” filled with dishes, cups, utensils, etc Pack “cooking boxes” filled with pots, pans, bakeware, and cooking utensils Pack “linen bags” filled with full linen sets Fold and sort clean linens Test and clean small appliances (e.g. toasters, coffee makers, and lamps)
  • Where should I park?
    Feel free to park in one in the marked parking spots across from our main entrance. Our address is 252C America Place, Jeffersonville, Indiana 47130.
  • What should I wear when volunteering?
    Please wear comfortable clothes and closed-toe shoes (no sandals or flip-flops). Keep in mind our warehouse does not have air conditioning, so it is quite warm during the summer. It is recommended that volunteers dress in layers when helping during the chilly winter weather.
  • What can I bring when volunteering?
    Bring a water bottle, snacks or a lunch.
  • What is your address?
    252C America Place Drive Jeffersonville, IN 47130
  • How do I make a donation?
    Your donations enable us to furnish more homes of people in our community who are starting over from devastating circumstances. Simply fill out this quick donation form. Thanks for your generosity!
  • I have last minute questions.
    Need anything the day of your volunteer event? Having trouble finding us? Give us a call at 502-473-5993.
  • How do I subscribe to your newsletter?
    It’s easy! Just sign up on our home page to subscribe to our monthly newsletter so you can get the latest news and updates.
  • I represent an agency. How do I become a partner?
    We’re excited that you want to be a partner! Choose one of the following: Complete our online form Email christy@happyhomefb.org Call 502-473-5993
  • What if my furniture has a stain or tear?
    Sorry, we don’t accept furniture with a stain or tear. We want to make sure we deliver gently used furniture to people in need. Our goal is to provide furnishings that help build confidence and dignity with each furniture delivery.
  • Why does my furniture need to be outside for pick up?
    Honestly, it comes down to liability. Happy Home Furniture Bank isn't a moving company so our insurance doesn't cover us as such. Please place your items on a porch, in the garage, or anywhere outside of the home. (Tax deductible pickup fee: $50) If this is not an option, we work do with a team of independent delivery/pickup drivers that are able to enter your home or apartment to pickup your donation. However, the tax deductible pick up fee for this extra service starts at $150 per pickup.
  • What is Happy Home Furniture Bank’s biggest need?
    Needs fluctuate depending on inventory, but we are always in great need of cash donations, volunteers, Partner Agencies, beds, new mattresses, sofas, and dressers.
  • Do you accept mattresses?
    Yes. We accept new, unused mattresses, only.
  • How do I become a corporate sponsor?
    Thanks for your interest in sponsoring Kentuckiana’s only furniture bank. Please email our founder and Executive Director, Christy Spence at christy@happyhomefb.org or call 502-473-5993 for more information.

Questions About Becoming A Partnering Agency

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