Question 1

I need furniture. How do I get furniture?

Accepted Answer

Have your social worker, case manager, or care coordinator contact us to get the process started. All of our furniture recipients are referred by a partnering agency. We work directly with social and community agencies to coordinate every delivery. If you do not have representative, check out our list of referring agencies.(https://www.happyhomefb.org/our-referring-agencies)

Please note: Contacting our office will only delay your process, as Happy Home Furniture Bank is unable to determine or recommend an agency. We will only speak directly with case managers, social workers, and care coordinators.

Question 2

How do I donate furniture?

Accepted Answer

Check out our list of accepted items (https://www.happyhomefb.org/donate-furniture)and schedule a pick up online (https://www.happyhomefb.org/donate-furniture)or call 502-473-5993 to schedule a pick up. We do ask for a $50 gas donation upon pick up. You can also drop off donations at our warehouse – 252C America Place Dr, Jeffersonville, IN 47130. Please call ahead to set up a drop-off time.

Question 3

What furniture do you take?

Accepted Answer

See list of acceptable donation items.(https://www.happyhomefb.org/donate-furniture)

Question 4

What types of household items do you take?

Accepted Answer

We accept household items like dishes, bowls, glasses, utensils, pots/pans, bakeware and bedding. Please see a complete list of items here.(https://www.happyhomefb.org/donate-furniture)

Question 5

How do I schedule a furniture pick up?

Accepted Answer

It’s easy! Just schedule a furniture pick up online (https://www.happyhomefb.org/donate-furniture)or call 502-473-5993 during business hours and we can add your donation to our pick up schedule.

Question 6

Where do you pick up furniture from?

Accepted Answer

We pick up furniture all around the Southern Indiana and Metro Louisville areas.

Question 7

How do I volunteer with Happy Home Furniture Bank?

Accepted Answer

There are a few ways to volunteer in Happy Home Furniture Bank. You can visit our volunteer page (https://www.happyhomefb.org/volunteer)and reach out to volunteer@happyhomefb.org (volunteer@happyhomefb.org)

Question 8

What can we expect when volunteering at Happy Home Furniture Bank?

Accepted Answer

When you come to volunteer at the warehouse you can expect to do any of the following:
 • Unpack and organize household goods donations (e.g. dishes, linens, and home decor)
 • Sort, organize, and add donations to shelves
 • Pack “dish boxes” filled with dishes, cups, utensils, etc
 • Pack “cooking boxes” filled with pots, pans, bakeware, and cooking utensils
 • Pack “linen bags” filled with full linen sets
 • Fold and sort clean linens 
 • Test and clean small appliances (e.g. toasters, coffee makers, and lamps)

Question 9

Where should I park?

Accepted Answer

Feel free to park in one in the marked parking spots across from our main entrance.

Our address is 252C America Place, Jeffersonville, Indiana 47130.

Question 10

What should I wear when volunteering?

Accepted Answer

Please wear comfortable clothes and closed-toe shoes (no sandals or flip-flops). Keep in mind our warehouse does not have air conditioning, so it is quite warm during the summer. It is recommended that volunteers dress in layers when helping during the chilly winter weather.

Question 11

What can I bring when volunteering?

Accepted Answer

Bring a water bottle, snacks or a lunch.

Question 12

What is your address?

Accepted Answer

252C America Place Drive
Jeffersonville, IN 47130

Question 13

How do I make a donation?

Accepted Answer

Your donations enable us to furnish more homes of people in our community who are starting over from devastating circumstances. Simply fill out this quick donation form.(https://happyhomefb.charityproud.org/Donate) Thanks for your generosity!

Question 14

I have last minute questions.

Accepted Answer

Need anything the day of your volunteer event? Having trouble finding us? Give us a call at 502-473-5993.

Question 15

How do I subscribe to your newsletter?

Accepted Answer

It’s easy! Just sign up on our home page (https://www.happyhomefb.org/)to subscribe to our monthly newsletter so you can get the latest news and updates.

Question 16

I represent an agency. How do I become a partner?

Accepted Answer

We’re excited that you want to be a partner!

Choose one of the following:
 •  Complete our online form(https://www.happyhomefb.org/become-a-partner-agency)
 •  Email christy@happyhomefb.org (christy@happyhomefb.org)
 •  Call 502-473-5993

Question 17

What if my furniture has a stain or tear?

Accepted Answer

Sorry, we don’t accept furniture with a stain or tear. We want to make sure we deliver gently used furniture to people in need. Our goal is to provide furnishings that help build confidence and dignity with each furniture delivery.

Question 18

Why does my furniture need to be outside for pick up?

Accepted Answer

Honestly, it comes down to liability. Happy Home Furniture Bank isn't a moving company so our insurance doesn't cover us as such. Please place your items on a porch, in the garage, or anywhere outside of the home. (Tax deductible pickup fee: $50)

If this is not an option, we work do with a team of independent delivery/pickup drivers that are able to enter your home or apartment to pickup your donation. However, the tax deductible pick up fee for this extra service starts at $150 per pickup.

Question 19

What is Happy Home Furniture Bank’s biggest need?

Accepted Answer

Needs fluctuate depending on inventory, but we are always in great need of cash donations,(https://happyhomefurniturebank-bloom.kindful.com/embeds/3f4ed6a2-e0a5-4d12-b231-9ddf6d91dc18) volunteers,(https://www.happyhomefb.org/volunteer) Partner Agencies,(https://www.happyhomefb.org/become-a-partner-agency) beds, new mattresses, sofas, and dressers.

Question 20

Do you accept mattresses?

Accepted Answer

Yes. We accept new, unused mattresses, only.

Question 21

How do I become a corporate sponsor?

Accepted Answer

Thanks for your interest in sponsoring Kentuckiana’s only furniture bank. Please email our founder and Executive Director, Christy Spence at christy@happyhomefb.org (christy@happyhomefb.org)or call 502-473-5993 for more information.

Frequently Asked Questions

Questions About Becoming A Partnering Agency